terms and conditions

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By using Xcaliber Transportation services, you agree to the following terms and conditions. Please take a moment to familiarize yourself with these terms to ensure a smooth service experience.

Service Agreement Xcaliber Transportation provides luxury ground transportation services. Service is provided subject to availability and our ability to meet your transportation needs safely and professionally.

Booking and Payment Reservations may be made by phone, text message, email, or through our online system. Payment is due at the time of service unless prior credit arrangements have been established.           We accept major credit cards and corporate accounts. Additional charges may apply for tolls, parking fees, and wait time beyond the included grace period.

Pricing and Additional Fees Our quoted rates include standard gratuity, fuel surcharges, and airport fees. Additional charges may apply for early morning or late evening pickup times, extra stops not included in non-hourly itineraries, tolls, parking fees, and wait time beyond the included grace period.

Cancellation Policy Cancellations made more than 4 hours prior to the scheduled pickup time will not incur charges. Cancellations made within 4 hours of pickup time may be subject to cancellation fees.  No-show clients will be charged the full-service amount.

Wait Time and Delays For airport pickups, we provide 30 minutes of complimentary wait time for domestic flights and 45 minutes for international flights. Additional wait time is charged in 30-minute increments. For non-airport services, we provide a 15-minute grace period before wait time charges apply. 

Liability and Insurance Xcaliber Transportation maintains appropriate commercial insurance coverage. Our liability is limited to the transportation service provided. We are not responsible for personal items left in vehicles, indirect damages, or consequential losses.

Conduct Policy Passengers are expected to conduct themselves appropriately. We reserve the right to terminate service for inappropriate behavior, damage to vehicles, or violations of local, state, or federal laws.